Guest Relations Specialist
Locandahome
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
Desired Candidate Profile
Education & Experience: A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services.
Communication: Exceptional verbal and written communication skills. Fluency in Arabic and English is essential.
Professional Image: Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment.
Soft Skills: A proactive "service-first" mindset with the ability to handle high-profile clients with discretion and elegance.
Nationalities: Lebanon, Tunisia, and Morocco
Company Industry
- Real Estate
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Specialist
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