Guest Room Attendant Four Seasons Hotel

About The Role :

the Room Attendant is responsible for maintaining the cleanliness, presentation, and overall comfort of guest rooms in line with Four Seasons standards. This role plays a key part in delivering an exceptional and personalized guest experience by ensuring a pristine and welcoming environment for all guests.

Main Duties & Responsibilities:

• Clean and self-inspect assigned guest rooms according to Four Seasons standards.

• Maintain cleanliness and order in both front- and back-of-house areas, including service pantries.

• Report any maintenance issues, equipment malfunctions, or safety concerns promptly to supervisors.

• Handle guest items respectfully and responsibly; report and hand over any found items to Housekeeping immediately.

• Respect and maintain guest privacy; use Service In Progress signage as appropriate.

• Be responsible for master key security; report any key loss immediately.

• Participate in scheduled deep cleaning assignments and special cleaning projects.

• Ensure correct stock levels and proper use of chemicals, tools, and housekeeping carts.

• Complete control lists and checklists as assigned by your supervisor.

• Maintain professional grooming and uniform standards at all times.

Guest Interaction & Service Excellence:

• Offer friendly, genuine service to all guests and internal stakeholders.

• Respond promptly to guest requests, following through or escalating where appropriate.

• Take ownership of guest feedback and issues, always seeking to resolve matters effectively.

• Support hotel promotions and services when engaging with guests.

• Demonstrate professionalism, respect, and care by living the Four Seasons Golden Rule.

Knowledge, Skills & Experience Required

• Previous housekeeping or hotel operations experience preferred.

• Ability to work with attention to detail, efficiency, and consistency.

• Physically fit and capable of repetitive tasks in a fast-paced environment.

• Professional demeanor with strong interpersonal and communication skills.

• Must be flexible with scheduling and willing to work shifts, weekends, and holidays.

• Fluency in English required; Arabic is a plus.

• Familiarity with safety protocols and chemical handling (MSDS) is preferred.