Guest Room Attendant (Housekeeping)

Client of IPAMS Industrial Personnel and Management Services

Task Description:

• To service the allocated rooms and maintain the other areas such as corridor, pantry, staircase and lift landings as per resort standards
• Report on time wearing the correct uniform and name tag as per company policy.
• Attend shift-start briefings in designated areas led by your supervisor.
• Be aware of company values like the Colleague Engagement Survey and Forbes 5-Star Classification.
• Be fully trained on resort standards and daily task procedures.
• Use and maintain chemicals, supplies, and equipment according to resort guidelines.
• Prepare and replenish assigned guest rooms and suites to resort standards.
• Manage mobile supplier/collector carts carefully to avoid corridor damage.
• Operate machinery safely and maintain a hazard-free environment.
• Anticipate guest needs, respond promptly, and personalize interactions using guest names.
• Be familiar with hotel services and local attractions to assist guest inquiries.
• Protect hotel property in your work area and report any issues.
• Perform full room servicing including dusting, linen changes, vacuuming, and amenity replenishment.
• Maintain cleanliness and comply with health, safety, and hygiene policies.
• Be ready for flexible shifts and complete all assigned tasks using the task device properly.
• Report malfunctions, lost items, unusual behavior, and participate in inventory when required.