Guest Service Agent voco

Employer Active

Posted on 16 Sep

Experience

1 - 3 Years

Job Location

Eastern Province - Saudi Arabia

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Every day is different, but you ll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests needs to anticipate requests and offer tailored recommendations
  • Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

Desired Candidate Profile

To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Service Agent

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Read More

https://careers.ihg.com/en/job-details/?jobref=Guest%2BService%2BAgent%7cUS%7c152499