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Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Client: Shuraa’s client is a luxury Airbnb business managing high-end holiday homes in the heart of Dubai. They are looking for a friendly, customer-oriented, and well-presented Guest Service Assistant to support their Guest Service Agents and ensure an exceptional experience for their guests.
Objective of the Role: The Guest Service Assistant will support the Guest Service Agent in delivering smooth, seamless, and memorable stays for guests. This includes assisting with check-ins/check-outs, handling guest requests, and ensuring properties are maintained to the highest standards.
Key Responsibilities:
• Assist the Guest Service Agent in handling guest check-ins and check-outs.
• Support guests with luggage and ensure a comfortable arrival and departure experience.
• Handle booking updates, cancellations, and modifications as needed.
• Respond promptly to guest inquiries via phone, email, or messaging platforms (Airbnb, WhatsApp, etc.).
• Assist in addressing guest complaints or issues professionally and promptly.
• Coordinate with housekeeping, maintenance, and other staff to ensure properties are guest ready.
• Provide guests with local recommendations for dining, attractions, and activities when needed.
• Maintain records of bookings, guest feedback, and incidents.
• Assist with administrative tasks and property-related matters as required.
• Be available as per the business needs, ensuring flexibility during weekends or holidays.
Desired Candidate Profile
• Very well-presented, with excellent communication skills and a positive attitude.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask and work efficiently under pressure
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Time Management
- Check-in Agent
- Customer Service
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Shuraa Management And Consultancy LLC
Shuraa Management And Consultancy LLC
Michael
Aspin Commercial Tower 5th Floor, Sheikh Zayed Road, Dubai - UAE, Dubai, United Arab Emirates (UAE)
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