Guest Service Agent
Radisson Hotel Group
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome and check-in guests, providing a warm and efficient arrival experience
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process check-outs and payments accurately, ensuring guest satisfaction
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain accurate guest records and room status information
- Assist with reservations and provide information about hotel services and local attractions
- Ensure the front desk area is clean, organized, and well-stocked
- Handle cash and credit card transactions securely and accurately
- Participate in team meetings and contribute ideas for improving guest services
- Adhere to all hotel policies, procedures, and safety guidelines
- Assist with additional front office duties as assigned
Desired Candidate Profile
High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication skills in English and Hindi (bilingual proficiency required)
- Strong customer service orientation with a friendly and professional demeanor
- Ability to work efficiently in a fast-paced, dynamic environment
- Exceptional problem-solving skills and attention to detail
- Team player with a collaborative attitude
- Proficiency in basic computer skills and hotel management systems (preferred)
- Flexibility to work different shifts, including weekends and holidays
- Ability to stand for extended periods and assist with luggage if needed
- Strong organizational skills and ability to multitask effectively
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Service Agent
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Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.br> br> People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
https://jobs.smartrecruiters.com/RHG/744000086792615-guest-service-agent