Guest Service Agent

Dubai World Trade Centre

Core Duties & Responsibilities

• Ensure efficient Check-in & Check-out
• Maintain and update tenant Opera folio and handle payments
• Handle and utilize the computer efficiently, completing all reports for cash received as required by accounts department and all other report required e.g. daily business updates
• Ensure registration cards are completed correctly as required by UAE law
• Ensure follow-ups on check-in/out, trouble reports, city ledger dues, collection of store requisitions, filing etc. with proper coordinate from internal DWTC departments i.e. Engineering, Housekeeping, Finance and etc
• Make sure same information has been uploaded into DTCM system
• Ensure all special requirements are handled and arranged prior to check in i.e. baby cot, extra bed, food pack etc.
• Follow the duties in line with the Quality standards, Security and Health & Safety requirements
• Follow any other duties as assigned by the Department Head

Operating Environment

• Front desk job; require working longer hours/shifts while standing and addressing customers and calls.
• Within Dubai, United Arab Emirates
• Role is based indoor

Formal Education

• Graduate of Hotel and Restaurant Management is an advantage
• Secondary or High School Certificate is acceptable

Work Experience

At least 3 years relevant experience with knowledge of Hotel Reservations

Skills & Knowledge

• Knowledge of Opera Hotel System
• Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexibility
• Good team player
• Understanding of full-service hotel products and guest services
• Basic computer skills
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Ability to work on a varied schedule that may include evenings, nights, and weekends
• Effective Communication Skills
• Customer service training skills is an advantage