Guest Service Agent

IHG Hotels & Resorts

Job Title
Guest Service Agent InterContinental Residences Abu Dhabi UAE
Job Description
Guest Service Agent InterContinental Residences Abu Dhabi UAE

Position Overview
InterContinental Residences Abu Dhabi is seeking an energetic and service-oriented Guest Service Agent to join its front office team. The ideal candidate will embody true hospitality, ensuring every guest enjoys a smooth, personalized, and memorable stay. This role is key to delivering InterContinental s world-renowned luxury service from arrival to departure while maintaining the highest operational standards.

Job Details
Country: UAE
City: Abu Dhabi
Industry: Hospitality / Hotels
Function: Customer Service / Front Office
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Greet and welcome guests warmly, providing an exceptional first impression.
* Manage check-in and check-out procedures efficiently and professionally.
* Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
* Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
* Provide detailed information about hotel amenities, services, and local attractions.
* Handle billing, payments, and documentation accurately.
* Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
* Maintain accurate guest records and ensure confidentiality of personal information.
* Uphold brand standards and deliver service excellence aligned with IHG values.
* Anticipate guest needs and personalize service for returning clients and VIPs.

Ideal Profile

* Previous experience in front desk or guest service roles within a 4- or 5-star hotel environment preferred.
* Excellent communication and interpersonal skills.
* Fluency in English; additional languages (Arabic, Russian, Mandarin, or French) are an advantage.
* Proficiency in property management systems such as Opera PMS preferred.
* Impeccable grooming and professional presentation.
* Ability to multitask in a fast-paced hospitality environment.
* Positive, team-oriented attitude with a passion for guest satisfaction.
* Flexible to work shifts, weekends, and public holidays.

Skills Set

* Front Office Operations
* Guest Communication and Problem Solving
* Reservation and Billing Systems
* Service Excellence and Brand Representation
* Cross-Department Coordination
* Time Management and Accuracy