Send me Jobs like this
Experience
3 - 5 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Guest Service Agent is the frontline representative of the hospitality establishment, responsible for ensuring an exceptional guest experience from arrival to departure. This role handles guest check-ins/check-outs, inquiries, complaints, and provides personalized service to enhance guest satisfaction.
Key Responsibilities:
Welcome guests warmly and professionally
Manage guest check-in and check-out procedures efficiently
Handle reservations, cancellations, and room assignments
Respond promptly and effectively to guest inquiries and requests
Address and resolve guest complaints or issues to ensure satisfaction
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Maintain accurate guest records and billing information
Promote hotel services and upsell when appropriate
Ensure compliance with company policies and standards
Qualifications & Experience:
High school diploma or equivalent; hospitality diploma is a plus
Prior experience in guest service or front desk roles preferred
Familiarity with property management systems (PMS) and reservation software
Good command of spoken and written English
Key Responsibilities:
Welcome guests warmly and professionally
Manage guest check-in and check-out procedures efficiently
Handle reservations, cancellations, and room assignments
Respond promptly and effectively to guest inquiries and requests
Address and resolve guest complaints or issues to ensure satisfaction
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Maintain accurate guest records and billing information
Promote hotel services and upsell when appropriate
Ensure compliance with company policies and standards
Qualifications & Experience:
High school diploma or equivalent; hospitality diploma is a plus
Prior experience in guest service or front desk roles preferred
Familiarity with property management systems (PMS) and reservation software
Good command of spoken and written English
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Guest Service Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com