Guest Service Assistant / Bellman

Melia hotels international

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

Welcome and acknowledge all guests according to company standards.

Escort guests to rooms.

Open doors and assist guests/visitors entering and leaving property.

Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

Transport guest luggage to and from guest rooms and/or designated bell area.

Assist with luggage storage and retrieval.

Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

Supply guests with directions.

Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed.

Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.

Ensure uniform and personal appearance are clean and professional.

Maintain confidentiality of proprietary information; protect company assets.

Support all co-workers and treat them with dignity and respect.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

To attend hotel events, daily shift briefings and training to improve professional skills.

Perform other reasonable job duties as requested by Supervisors.

ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)

To attend all departmental meetings, briefings & internal or external training sessions as required. br> Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.br> To always act wholeheartedly in the interests of the Company & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.

To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged. br> Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.br> All employees are expected to co-operate with the management, to ensure the successful application of the Company s Equal Opportunities & Harassment policies. br> To carry out any reasonable & lawful direct instruction given by the General Manager during working hours.