Guest Service Center Agent

Anantara

Employer Active

Posted 3 hrs ago

Experience

1 - 7 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.

To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

To be proactive and innovative, suggesting alternatives that meet guest needs.

To develop a close and harmonious working relationship with all hotel departments,

To attend hotel events, daily shift briefings and training to improve professional skills.

Desired Candidate Profile

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Guest Service Center Agent

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Anantara

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East s only wellness centre in a resort setting, spread across lush botanical gardens.

Read More

https://jobs.smartrecruiters.com/MinorInternational/744000126853259-guest-service-center-agent

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