Guest Service Center Agent

Minor International

Employer Active

Posted 9 hrs ago

Experience

1 - 3 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.

  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • To be proactive and innovative, suggesting alternatives that meet guest needs.
  • To develop a close and harmonious working relationship with all hotel departments,
  • To attend hotel events, daily shift briefings and training to improve professional skills.

Desired Candidate Profile

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Guest Service Center Agent

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Minor International

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

https://jobs.smartrecruiters.com/MinorInternational/744000086530906-guest-service-center-agent