Guest Service Officer -Reception

Sofitel

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionGuest Service Officer - ReceptionFirst impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What You Will Be DoingGreet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-sellingCoordinate with other departments to fulfill guest needs and resolve issuesMaintain accurate guest records and room status informationQualificationsYour experience and skills include:Service focused personality is essential; experience is an assetDiploma or degree in vocational hospitality or Room DivisionPrior experience working with Opera or a related systemFluency in English; additional languages are a plus