Guest Service Representative

Talentmate

Responsibilities

• Greet and welcome guests in a warm and friendly manner upon arrival.
• Efficiently check guests in and out, meeting all service standards.
• Answer phone calls and handle guest inquiries in both Arabic and English.
• Maintain accurate records and files relevant to guest service operations.
• Assist guests with reservations, modifications, and cancellations as needed.
• Provide detailed information about facilities, services, and local attractions.
• Coordinate with housekeeping and maintenance to manage room readiness efficiently.
• Address and resolve guest complaints promptly and courteously.
• Process payments, verify billing accuracy, and handle cash transactions effectively.
• Ensure security protocols are followed to guarantee guest safety and comfort.
• Work collaboratively with team members to improve guest service experiences.
• Stay updated with hotel policies, promotions, and special events to inform guests.