Guest Service Supervisor
Speed Of Light
Employer Active
Posted 5 hrs ago
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Experience
3 - 5 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Bahrain
Experience
3 to 5 years
Qualification Level
High School & Equivalent; Graduate
Job Function
Hospitality / Medicare / Account Management
Skillset
Excellent Communication Skills ,Customer Service Orientation
Preferred Jobseekers
Jobseekers from any GCC country
Key Responsibilities:
Supervise and coordinate the activities of front desk staff and guest services team.
Greet and welcome guests, ensuring a warm and professional first impression.
Handle guest complaints and queries promptly and efficiently.
Ensure accurate and efficient check-in and check-out procedures.
Maintain high standards of customer service and guest satisfaction.
Assist in training and mentoring new staff members.
Monitor and manage reservations, room allocations, and billing processes.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
Prepare reports related to guest feedback, complaints, and service standards.
Enforce hotel policies and procedures related to guest services.
Ensure compliance with health, safety, and security regulations.
Qualifications:
Bachelor's degree in Hospitality, Tourism, or related field preferred.
Proven experience in front office or guest services within the hospitality industry.
Leadership skills with the ability to manage and motivate a team.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in hotel management software (e.g., Opera, Fidelio) is desirable.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Service Supervisor
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Speed Of Light