Guest Services Assistant
IHG Hotels & Resorts
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Guest Services Assistant Crowne Plaza Dubai Marina Dubai, UAE
Position Overview
Crowne Plaza Dubai Marina is seeking a Guest Services Assistant to deliver warm, efficient, and personalized front-office service for modern business and leisure travelers. The role supports seamless arrival and departure experiences while ensuring every guest enjoys a memorable stay in the heart of Dubai Marina.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Provide prompt and courteous service to all guests
Deliver personalized assistance from arrival through departure
Maintain strong knowledge of hotel services, facilities, and local attractions
Respond to guest questions with accurate and helpful information
Stay aware of daily rates, occupancy levels, and selling priorities
Handle Front Desk cashiering, billing, and incidental charge postings
Process check-in and check-out efficiently using hotel PMS
Protect guest privacy and safeguard all sensitive information
Follow hotel policies, service standards, and operating procedures
Demonstrate full understanding of hotel facilities, promotions, and events
Desired Candidate Profile
1 2 years of experience in a similar front-office role
Luxury hotel or premium hospitality background preferred
Strong verbal and written communication abilities
Ability to multitask and work under pressure
Tech-savvy with basic software and PMS experience
Quality-driven with high attention to detail
Comfortable working with diverse teams and cultures
Company Industry
Department / Functional Area
Keywords
- Guest Services Assistant
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IHG Hotels & Resorts
Crowne Plaza Dubai Marina is a contemporary, business-focused hotel offering 273 premium rooms in a prime waterfront location. As part of IHG Hotels and Resorts, the property blends modern hospitality with personalized service, supported by a global brand committed to guest satisfaction and employee development.