Guest Services Assistant Manager Four Seasons Hotel

What You Will Do
Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
Ensure smooth coordination of guest transportation logistics and luggage handling.
Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
Manage daily scheduling, staff performance, and team motivation.
Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
Ensure proper handling and storage of guest belongings and compliance with safety standards.
Support VIP and group arrivals with personalized coordination and elevated service.

What You Bring
Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
Strong leadership, team development, and problem-solving skills.
Excellent understanding of luxury guest expectations and service delivery.
Pre-opening experience is an advantage.
Fluency in English is required; Arabic is a strong asset.
Local candidate for this role.

Knowledge and Skills
Bachelor s degree, preferably in Hospitality Management.
Minimum of 2 years experience in a 5-star hotel or resort Guest Services or Front Office operations.
In-depth knowledge of hotel systems, guest logistics, and service standards.
Strong organizational skills and the ability to remain calm under pressure.
Excellent communication skills, both verbal and written, in Arabic and English.