Guest Services Associate

Marriott

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Guest Services Associate – Marriott International – Dubai, UAE

Position Overview
This role contributes to smooth and guest-focused front-of-house operations by assisting with arrivals, departures, and day-to-day service needs at  Marriott Hotel Al Jaddaf Dubai. The position supports a welcoming lobby experience, coordinates with internal teams, and ensures guests receive timely, attentive, and courteous service throughout their stay.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 8000–10000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities
Support guest check-in and check-out processes, ensuring efficiency and accuracy
Assist guests with enquiries, requests, and stay-related information
Coordinate with housekeeping, concierge, transportation, and other departments to fulfil guest needs
Manage room allocations, preferences, and guest profile details
Handle service concerns with timely follow-up and escalate complex matters to supervisors
Promote hotel facilities, dining outlets, and special packages
Assist with VIP arrangements and ensure personalized service standards are met
Help maintain an organized and welcoming lobby environment

Desired Candidate Profile

Experience in hospitality or guest service roles

Good communication and interpersonal skills

Ability to multitask and handle high guest traffic periods

Positive, customer-focused attitude

Familiarity with hotel systems such as Opera is an advantage

Flexible with shifts, weekends, and public holidays

Detail-oriented with problem-solving ability

Ability to work well within a diverse team

Company Industry

Department / Functional Area

Keywords

  • Guest Services Associate

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Marriott

Marriott International is one of the world s leading hospitality groups with a diverse portfolio of hotels across major global destinations. The company focuses on service excellence, employee development, and delivering exceptional guest experiences while fostering a culture of collaboration, respect, and continuous improvement.

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