Guest Services Associate
Marriott
Employer Active
Posted on 9 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support guest check-in and check-out processes, ensuring efficiency and accuracy
Assist guests with enquiries, requests, and stay-related information
Coordinate with housekeeping, concierge, transportation, and other departments to fulfil guest needs
Manage room allocations, preferences, and guest profile details
Handle service concerns with timely follow-up and escalate complex matters to supervisors
Promote hotel facilities, dining outlets, and special packages
Assist with VIP arrangements and ensure personalized service standards are met
Help maintain an organized and welcoming lobby environment
Update systems with accurate records and documentation for guest interactions
Monitor guest feedback and support service recovery actions
Support front office leadership with operational tasks as required
Perform duties during busy periods to maintain smooth flow of operations
Skills Set
- Front office operations
- Customer interaction
- Service coordination
- Complaint handling
- Lobby support
- Upselling
- Reservation handling
- Time management
- Guest engagement
- System usage (PMS/Opera)
Desired Candidate Profile
Ideal Profile
- Experience in hospitality or guest service roles
- Good communication and interpersonal skills
- Ability to multitask and handle high guest traffic periods
- Positive, customer-focused attitude
- Familiarity with hotel systems such as Opera is an advantage
- Flexible with shifts, weekends, and public holidays
- Detail-oriented with problem-solving ability
- Ability to work well within a diverse team
Company Industry
Department / Functional Area
Keywords
- Guest Services Associate
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Marriott
Marriott International is one of the world s leading hospitality groups with a diverse portfolio of hotels across major global destinations. The company focuses on service excellence, employee development, and delivering exceptional guest experiences while fostering a culture of collaboration, respect, and continuous improvement.