Guest Services Associate
Marriott
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle check-in and check-out processes efficiently and accurately
Welcome guests and assist with inquiries, requests, and hotel information
Coordinate with housekeeping and other departments to meet guest needs
Manage room assignments, key distribution, and reservations updates
Address service requests promptly and escalate when necessary
Assist with billing, payments, and basic cashiering duties
Monitor lobby activity and ensure a welcoming environment
Maintain accuracy in guest records and system inputs
Support guest engagement initiatives and loyalty program enrollments
Follow Sheraton service standards and contribute to a memorable guest stay
Handle guest concerns with a calm and solution-focused approach
Perform additional tasks assigned by the Front Office leadership team
Skills Set
- Guest relations
- Front desk operations
- Communication
- Problem-solving
- Time management
- Cash handling
- Coordination
- Reservation management
- Customer service
- Operational support
Desired Candidate Profile
Ideal Profile
Experience in front office, guest services, or hospitality operations
Professional communication and interpersonal skills
Ability to multitask in a busy lobby environment
Familiarity with hotel systems and reservation processes
Strong problem-solving and guest-handling abilities
Positive, proactive, and team-oriented mindset
Flexibility to work shifts, weekends, and holidays as required
Well-groomed and presentable at all times
Company Industry
Department / Functional Area
Keywords
- Guest Services Associate
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Marriott
Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality brand known for its community-focused approach, exceptional guest service, and forward-thinking culture. With hundreds of properties worldwide, Sheraton provides rich opportunities for career growth, skill development, and meaningful engagement within an inclusive and supportive work environment.