Guest Services Manager
Marriott
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Supervise daily guest-facing operations and ensure consistent service delivery
- Lead the front office team, allocating tasks and supporting a smooth workflow
- Handle guest requests, concerns, and escalations with timely resolutions
- Oversee check-in, check-out, and room assignment procedures
- Monitor lobby operations and ensure a welcoming environment
- Collaborate with housekeeping and other departments for seamless coordination
- Train, guide, and motivate staff to maintain service excellence
- Ensure operational standards, brand guidelines, and safety rules are followed
- Prepare reports, performance updates, and operational summaries
- Support VIP guest services and special arrangements
- Maintain guest records and ensure accuracy across systems
- Identify opportunities for service improvements and implement enhancements
Skills Set
- Guest handling and service recovery
- Team leadership
- Operational supervision
- Communication
- Front office systems
- Coordination and planning
- Crisis handling
- Customer satisfaction
- Task prioritization
- Service quality monitoring
Desired Candidate Profile
Experience in guest services or front office leadership within premium hotels
Understanding of hospitality operations and customer service best practices
Ability to manage teams and resolve issues efficiently
Strong communication, coordination, and problem-solving abilities
Professional demeanor with a guest-first mindset
Flexible to work shifts, weekends, and peak periods
Company Industry
Department / Functional Area
Keywords
- Guest Services Manager
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s global luxury portfolio, known for exceptional service, refined hospitality, and world-class guest experiences. The hotel offers team members a dynamic work environment, professional development opportunities, and a supportive culture that values talent, dedication, and growth.