Guest Services Manager
Rotana Hotel Management ...
Employer Active
Posted on 1 Dec
Send me Jobs like this
Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You don t just manage arrivals you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.
Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence. Listen Deeply, Act SwiftlyActively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction. Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure. Organize and implement special needs, preferences, and amenities in line with departmental standards. Uphold ExcellenceEnsure all front office areas are efficient, clean, safe, and hygienic. Assure coordination of guest needs and requests with precision and care.
Desired Candidate Profile
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results
Company Industry
Department / Functional Area
Keywords
- Guest Services Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com