Guest Services Officer - Communications

Accor

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
  
  

Qualifications

• Minimum 1-2 years experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.