Guest Services Officer
Capital Health Screening
Employer Active
Posted on 13 Oct
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet and assist patients, ensuring a positive and professional first impression.
Manage patient registration, verify insurance eligibility, and schedule appointments.
Handle cash collections, billing inquiries, and ensure accurate patient identification.
Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
Perform clinical assistant duties as required.
Ensure compliance with DOH, DHA, and JCI regulations.
Communicate effectively with patients, families, and medical teams in a timely and professional manner.
Contribute to process improvements and initiatives aimed at enhancing service excellence.
Desired Candidate Profile
UAE National with a family book
2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
Strong attention to detail with the ability to work efficiently in a fast-paced environment.
Excellent communication and interpersonal skills with a patient-centric approach.
Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
Fluency in both English and Arabic, with the ability to serve as a translator.
Company Industry
Department / Functional Area
Keywords
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Capital Health Screening
Capital Health Screening Centre, a M42 partner, offers efficient streamlined medical screenings for individuals and companies in Abu Dhabi, Musaffah, Al Ain, and Al Dhannah city, for residency visas, occupational health certificates, and eligibility for pension and benefits.