Gym Receptionist

Confidential Company

Multiple VacanciesEmployer Active

Posted 1 hrs ago

Experience

2 - 5 Years

Job Location

Doha - Qatar

Education

Diploma(Hotel Management, Tourism), Bachelor of Hotel Management

Nationality

Any European National, American (US)

Gender

Female

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Greet and assist members and guests with a warm and welcoming demeanor, creating a positive first impression of the gym.
  • Manage membership inquiries, processing new sign-ups and renewals with accuracy and efficiency to enhance member satisfaction.
  • Handle daily administrative tasks, including scheduling appointments for personal training sessions and managing class bookings.
  • Act as the first point of contact for any member concerns or complaints, resolving issues promptly and effectively to retain membership loyalty.
  • Coordinate with personal trainers and fitness instructors to ensure smooth operations and timely communication regarding schedules.
  • Monitor and manage entry and exit of members, ensuring the security and safety of the facility while adhering to privacy protocols.
  • Assist in promoting gym programs, events, and merchandise, utilizing strong sales skills to boost participation and revenue.
  • Utilize gym management software to track member attendance and manage billing, ensuring accurate records are maintained.
  • Maintain cleanliness and organization of the reception area, ensuring a professional environment that reflects the gym's brand.

Desired Candidate Profile

  • High school diploma or equivalent required; additional education in hospitality or fitness management is a plus.
  • Previous experience in customer service roles, preferably in a fitness or health-related environment, for at least 2 years.
  • Proficient in using gym management software and basic office applications to handle administrative tasks efficiently.
  • Strong verbal and written communication skills in English; proficiency in additional languages is an advantage for diverse clientele.
  • Ability to work flexible hours, including weekends and holidays, to accommodate gym operating hours.
  • Exceptional interpersonal skills with a knack for building rapport and maintaining long-term member relationships.
  • Physically fit and able to demonstrate basic exercises or equipment usage as needed to assist members effectively.

Employment Type

    Full Time

Company Industry

  • Fitness
  • Wellness
  • Gym
  • Salon
  • Spa

Department / Functional Area

  • Secretary
  • Front Office
  • Personal Assistant (PA)

Keywords

  • Customer Service Representative
  • Front Desk Associate
  • Front Desk Operations
  • Reception Coordinator

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Confidential Company