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Experience
6 - 10 Years
Education
Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Summary:
We are seeking an experienced HCS Operation Support Engineer to support and maintain Cisco Hosted Collaboration Solutions (HCS) within a telecom operator environment. The role involves 24x7 operational support, troubleshooting, and maintenance of Cisco Unified Communications platforms, ensuring high availability and performance of IP telephony services.
Key Responsibilities:
Provide 24x7 operational support and participate in on-call rotations for incident management.
Perform implementation, administration, and maintenance of Cisco HCS platform (10.x).
Manage and troubleshoot Cisco UC components including CUCM, Unity Connection, IM & Presence, and Expressway.
Handle Session Border Controllers (SBC – ASR 1000 series) and voice gateway configurations.
Support IP Telephony services, including dial plans, PSTN integration, and call routing.
Perform hardware and software management, patching, and system upgrades.
Manage virtualized environments (VMware) and Cisco UCS infrastructure.
Monitor system performance, perform root cause analysis (RCA), and ensure timely resolution of incidents.
Coordinate with Cisco TAC / vendor support teams for critical issues until resolution.
Participate in Change Advisory Board (CAB) meetings and execute approved changes.
Maintain system backups, configurations, and documentation.
Collaborate with internal teams (Operations, Engineering, and Business units) for service improvements.
Desired Candidate Profile
Required Skills & Expertise:
Strong hands-on experience with:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection & IM & Presence
Cisco HCS Platform
SBC (ASR 1000 series)
Cisco UCS, Nexus (5K/7K), and MDS switches
VMware (vSphere / ESXi)
Solid understanding of:
VoIP protocols (SIP, H.323)
Dial plans, call routing, and PSTN integration
IP Telephony and Voice Gateway configurations
Experience in incident management, troubleshooting, and 24x7 operations support
Exposure to multi-tenant telecom environments is highly preferred
Experience working with Cisco TAC / vendor support
Preferred Qualifications:
Bachelor’s degree in Telecommunications, Electronics, Computer Science, or related field
CCNP / CCIE Collaboration certification (preferred)
Experience in telecom / ISP environment (Ooredoo, Airtel, Etisalat, etc.)
Prior experience working in GCC / Middle East region is an advantage
Experience Required:
Minimum 5+ years of relevant experience in Cisco UC / Voice / HCS operations
Key Competencies:
Strong analytical and troubleshooting skills
Excellent communication and coordination abilities
Ability to work in a 24x7 support environment
Team-oriented with a proactive mindset
Employment Type
- Full Time
Company Industry
- Telecom
- ISP
Department / Functional Area
- Telecom Engineering
- Communications Engineering
Keywords
- CUCM
- Cisco Unity Connection
- SBC
- Cisco UCS
- Nexus 7000
- IP Telephony
- 24x7 Support
- NOC Support
- Telecom
- Cisco TAC
- Vendor Coordination
- PSTN
- Cisco ASA
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Mohamed Shiras Shiras - Recruiter
PO Box 201213 Level 20, Manarat Tower Lusail Level 20, Manarat Tower Lusail, Doha, Qatar