Head Bartender

AccorHotel

Responsibilities

Team Leadership & Management:

• Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards.
• Maintain a positive and motivated team environment through coaching, mentoring, and feedback.
• Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.

Beverage Expertise & Innovation:

• Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences.
• Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques.
• Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings.
• Provide recommendations to guests on specialty cocktails, wines, and other beverages.

Guest Service Excellence:

• Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach.
• Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction.
• Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.

Inventory & Stock Management:

• Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages.
• Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed.
• Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.

Health & Safety Compliance:

• Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies.
• Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times.
• Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.

Upselling & Revenue Generation:

• Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue.
• Introduce innovative drink specials or themed promotions to boost sales and attract guests.

Administration & Reporting:

• Manage daily cash handling, including the accurate processing of payments, tips, and transactions.
• Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance.
• Collaborate with management on budgeting, cost control, and revenue generation strategies.

Training & Development:

• Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills.
• Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.

Special Events & Promotions:

• Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue.
• Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.

Problem Resolution & Continuous Improvement:

• Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.
• Collect and act on guest feedback to continuously improve the quality of service and experience.
• Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.

Additional Responsibilities:

• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.