Head Butler - Butler Services

Wynn Al Marjan Island

About the Position:

Wynn Al Marjan Island is currently seeking a Head Butler to join the resort s Butler Services team.

The primary duties and responsibilities of this role are:

Guest Experience & Service Excellence

• Deliver warm, discreet, Forbes level service to all VIP guests.
• Welcome guests, assist with packing/unpacking, and provide suite orientations.
• Manage guest preferences, service timings, and special requests.
• Handle reservations, transportation, and personalized arrangements.
• Oversee In Room Dining accuracy, timing, and presentation.
• Ensure smooth, organized guest departures.

Operations & Suite Readiness

• Ensure VIP suites and Butler Services areas are fully prepared to luxury standards.
• Conduct daily suite checks and report issues promptly.
• Maintain organized, well stocked pantries and stations.
• Complete shift reports and communicate follow ups to management.
• Lead and mentor Butlers to maintain consistent service excellence.
• Provide on the job training and correct deviations from standards.
• Support scheduling, task allocation, and team performance.

Team Leadership

• Lead and mentor Butlers to maintain consistent service excellence.
• Provide on the job training and correct deviations from standards.
• Support scheduling, task allocation, and team performance.
• Uphold grooming, etiquette, and professional conduct across the team.

Coordination & Communication

• Work closely with Guest Services and all departments to fulfill guest needs.
• Share guest insights to improve operations and service quality.
• Participate in meetings, briefings, and required training.

Professionalism, Safety & Compliance

• Maintain confidentiality, discretion, and adherence to company policies.
• Support health, safety, and sustainability initiatives.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 7 years of luxury hospitality or guest service management experience.

• Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property.

• Formal butler training or certification preferred.

• Strong leadership, training, and team management capabilities.

• Excellent communication, interpersonal, and problem-solving skills.

• Exceptional grooming, attention to detail, and professional etiquette.

• Multilingual abilities, with fluency in at least two languages.

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