Head of Cards Operations & Fraud Management Emirates Islamic

Job Overview:

As a Head of Operations & Fraud Management - Cards at Emirates NBD, your role is responsible for overseeing the operational efficiency and fraud prevention measures across the bank s card products for Emirates NBD and Emirates Islamic. This role involves managing day-to-day operations, implementing fraud prevention strategies, and ensuring compliance with regulatory standards. The role also supports other international markets like KSA, London, India etc. on Fraud management and Operational support. The position requires advanced problem-solving skills to handle operational challenges and fraud risk management. Strong communication skills are necessary for leading cross-functional teams, liaising with regulatory authorities, and reporting to senior management.

Key Responsibilities:

• Oversee daily operations related to card products, ensuring efficiency and effectiveness in processes.
• Collaborate with internal teams to optimize operations and improve customer service levels.
• Implement and monitor performance metrics to ensure operational excellence.
• Manage operational risks and implement controls to minimize disruptions.
• Manage & govern Network International who is Banks Card processor and also provides other critical services like Switching, embossing etc.
• Develop and implement strategies for fraud detection and prevention across card products for Emirates NBD and Emirates Islamic as well as support to international entities KSA, London and India.
• Monitor fraud trends and work with relevant teams to mitigate risks.
• Collaborate with compliance and risk management teams to ensure that all operations comply with regulatory requirements.
• Manage Application Frauds for Cards, Personal Loans and Auto-Loans
• Oversee the investigation and resolution of fraud incidents.
• Ensure that all card operations and fraud management practices comply with relevant regulations.
• Prepare and present reports on operational performance, fraud incidents, and risk management to senior management.
• Liaise with regulatory authorities as needed to ensure compliance and address any issues.
• Maintain accurate records of operations and fraud management activities.
• Work closely with internal stakeholders, including product, risk, and IT teams, to ensure alignment of operations and fraud management strategies with business objectives.
• Engage with external partners, including vendors and service providers, to support operational efficiency and fraud prevention.
• Foster a culture of collaboration and continuous improvement within the team.
• Participate in cross-functional meetings and initiatives to enhance overall business performance.
• Lead, mentor, and develop a high-performing operations and fraud management team.
• Set performance goals, provide regular feedback, and support professional development opportunities.
• Foster a culture of innovation, accountability, and continuous improvement within the team.
• Ensure that the team is equipped with the necessary skills and knowledge to deliver on business objectives.

Skills and Experience

• 12-15 years of experience in operations, fraud management, or a related role within the banking or financial services sector.
• Bachelor s degree in Finance, Business Administration, or a related field.
• Certifications in Fraud Management, Operational Risk, or related fields are a plus.
• Strong understanding of card operations, fraud prevention strategies, and regulatory compliance.
• Experience in managing large-scale operations and leading cross-functional teams.
• Excellent communication and analytical skills, with the ability to interpret data and make informed decisions.
• Strong problem-solving abilities, particularly in the areas of operational efficiency and fraud risk management.
• Attention to detail and a commitment to maintaining high standards of operational and risk management.