Head of Commercial Lines General Insurance

Client of Prestige IFA

The primary purpose of this Head of Commercial Lines role is to provide leadership, structure, and strategic direction to the Commercial Lines (CLS) team. You will be responsible for meeting performance targets, overseeing day-to-day operations, and ensuring consistently high service standards for clients. The role includes managing client relationships, supporting consultants in winning and retaining business, and growing the Commercial Lines portfolio.

This position requires proven experience across all areas of Commercial Lines insurance, serving independent professionals, SMEs, and corporate clients.

Key Responsibilities

• Work closely with senior leadership to support the design, execution, and ongoing delivery of the commercial sales strategy, including new business development and market expansion
• Collaborate with the Head of General Insurance and consultants on strategic accounts and complex client requirements
• Align and support Commercial Lines initiatives in coordination with Sales Directors
• Apply structured workflows and processes to maintain proactive client engagement, update coverage, review risk exposures, and identify account development opportunities
• Monitor CLS team performance to ensure service quality across renewals, claims, endorsements, and premium collections
• Ensure quote-to-issuance processes are delivered within agreed SLAs and maintain accurate tracking of any SLA exceptions
• Build and sustain strong working relationships with internal stakeholders, clients, insurers, and business partners
• Foster a high-performance culture through effective leadership, communication, coaching, and performance management
• Grow the Commercial Lines portfolio through your existing client book and professional network
• Maintain accurate records, reporting, and case management in line with internal processes
• Ensure full adherence to underwriting, compliance, and departmental guidelines in accordance with company SOPs
• Demonstrate a professional, proactive, and solution-focused approach at all times