Head of Delivery & Operations

Webook

You will work closely with cross-functional teams including design, development, research, and strategy to ensure all projects are executed with the highest level of quality and efficiency. The role also includes contributing to strategic business initiatives, including client engagement, proposal development, and supporting commercial growth alongside the Head of Commercial.

Key Responsibilities

• Lead the planning, execution, and delivery of all ongoing and upcoming digital transformation and technology projects.
• Ensure projects are delivered on time, within scope, and aligned with the company s quality standards.
• Implement and optimize delivery frameworks, methodologies, and best practices.
• Build and maintain strong, trust-based relationships with key clients to ensure long-term partnerships and client satisfaction.
• Serve as the primary escalation point for project challenges, ensuring swift and effective resolution.
• Regularly engage with clients to align expectations, provide updates, and gather feedback.
• Drive operational excellence across departments, ensuring efficient workflows and team collaboration.
• Foster a culture of ownership, accountability, and continuous improvement.
• Lead by example to cultivate harmony, motivation, and problem-solving across delivery teams.
• Mentor and manage delivery and operations teams, ensuring clear alignment with goals and KPIs.
• Promote cross-functional collaboration between design, development, UX, CX, and product teams.
• Identify skill gaps and recommend strategic hiring or training initiatives.
• Support the Head of Commercial in client meetings, proposal development, and business opportunities.
• Contribute to the company s revenue goals by identifying upsell opportunities and ensuring delivery excellence that drives repeat business.
• Provide insights into project scoping, budgeting, and resource planning during the sales process.