Head of Insurance Operations

Client of imploy

The Head of Insurance Operations will be responsible for overseeing daily insurance operations, ensuring operational efficiency, regulatory compliance, and high-quality service delivery. This leadership role requires strong operational expertise, strategic thinking, and the ability to manage cross-functional teams in a remote, regional environment.

The ideal candidate combines deep insurance operations knowledge with a data-driven mindset and proven leadership experience.

Key Responsibilities

• Lead and manage all insurance operations, including policy administration, underwriting operations, claims coordination, and customer servicing processes
• Design, implement, and continuously improve operational workflows to enhance efficiency and service quality
• Ensure compliance with regulatory requirements and internal governance standards across EMEA markets
• Develop and monitor operational KPIs, SLAs, and performance metrics
• Collaborate closely with underwriting, finance, risk, compliance, and technology teams
• Oversee vendor, TPA, and service provider relationships where applicable
• Identify operational risks and implement mitigation strategies
• Lead, mentor, and develop remote operations teams across multiple locations
• Support business growth initiatives through scalable and sustainable operational models