Head of IT

FinTech Collective

As Head of IT, you will own and improve the company s corporate IT environment so employees can work securely, efficiently, and with minimal friction. You will lead internal IT operations across service management, workplace technology, user access, equipment lifecycle, vendor management, and AI enablement for internal functions. Your role is to ensure core IT services are reliable, scalable, and well governed, while balancing user experience, security, innovation, and cost. You will work closely with People, Security, Finance, Legal, and department leads to support onboarding, offboarding, access control, procurement, and day-to-day IT operations across a global organization. You will also drive adoption of AI tools that improve productivity and workflows, while establishing clear guardrails for secure, compliant, and responsible use. This role is hands-on in execution, while also responsible for building structure, standards, and a long-term roadmap for the internal IT landscape.

Key responsibilities

• Own the internal IT service management setup, including request handling, incident management, prioritization, and SLA tracking
• Ensure employees receive timely, high-quality support for workplace technology and access-related needs
• Define and improve support processes, service catalogues, and internal documentation
• Monitor service performance and drive continuous improvement based on trends and feedback
• Own the corporate IT landscape, including end-user tools, identity and access setup, collaboration systems, and workplace technology
• Maintain a clear roadmap for tool standardization, lifecycle management, and process automation
• Ensure core internal systems are reliable, secure, and fit for business needs
• Oversee procurement, provisioning, tracking, and lifecycle management of company devices and related equipment
• Ensure smooth onboarding, role changes, and offboarding through effective equipment and access processes
• Maintain accurate IT asset inventory and clear ownership records
• Define hardware standards and replacement cycles aligned with operational and budget needs
• Manage relationships with IT vendors and service providers, including selection, renewals, performance reviews, and issue escalation
• Support IT budget planning, cost control, and license optimization across the corporate IT stack
• Drive adoption of approved AI tools and automation solutions that improve productivity, service quality, and operational efficiency
• Establish guardrails for AI usage, including tool approval criteria, data handling standards, access controls, and coordination with Security, Legal, and relevant stakeholders
• Lead and develop the corporate IT function, including prioritization, workload planning, and capability building
• Partner with People, Finance, Legal, Security, and department leaders on company-wide IT needs
• Translate business requirements into practical IT solutions, standards, and implementation plans