Head of Observability and Incident Management

First Abu Dhabi Bank

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Information Technology (IT)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Define and implement observability architecture for scalable, secure, and cost-optimized monitoring
* Lead major incident management processes, ensuring rapid containment and clear communication
* Establish dashboards, telemetry pipelines, and visibility into applications, infrastructure, and services
* Correlate alerts and events to reduce noise and prioritize incidents based on business impact
* Conduct post-incident reviews, RCAs, and resilience engineering to reduce operational risk
* Align monitoring practices with compliance, regulatory, and ITIL standards
* Collaborate with application, infrastructure, and security teams to ensure logging and instrumentation coverage
* Manage vendor relationships and integrate SaaS/cloud monitoring platforms with FAB s workflows
* Provide training, coaching, and leadership to monitoring and incident management teams
* Drive adoption of SRE principles, SLIs, and SLOs for critical services
* Promote a blameless culture of improvement and continuous learning

Ideal Profile

* Bachelor s or Master s degree in Computer Science, Information Technology, or related discipline
* 15+ years of technology experience, with strong focus on observability, incident management, and SRE practices
* Expertise with monitoring and APM platforms (Datadog, AppDynamics, Grafana, ELK, Elastic, synthetic monitoring, log aggregation)
* Strong understanding of distributed systems, microservices, and hybrid cloud environments (AWS, Azure)
* Proven track record of running 24/7 incident command processes and leading high-pressure war rooms
* Deep knowledge of ITIL event and incident management using ITSM platforms such as ServiceNow
* Excellent cross-functional coordination, executive communication, and stakeholder management skills
* Calm, decisive leadership style with ability to deliver in high-pressure environments