Head of Operations - Blu EV

Orascom Investment Holding

The Head of Operations is responsible for end-to-end operational performance across BluEVs field operations, product quality, after-sales, supply chain, and OEM alignment.
This role ensures that BluEV assets bikes, batteries, charging stations, and hardware operate reliably at scale, with high uptime and controlled costs.

Key Responsibilities:

1. Operational Leadership & Strategy:

• Build and lead the full operations organization: field operations, product operations, and supply chain.
• Translate company strategy into operational execution plans.
• Define operational standards, SOPs, and KPIs across all verticals.
• Drive continuous improvement, cost optimization, and scalability for new cities and countries.
• Support COIO in cross-functional strategic planning and expansion readiness.

2. Field Operations Management:
(Over Field Operations Manager)

• Ensure network uptime, station reliability, and smooth asset circulation cycles.
• Monitor battery availability, swap station performance, and operational response times.
• Drive performance of field teams, dispatch, routing, and on-ground procedures.
• Implement real-time monitoring dashboards and operational control systems.
• Optimize manpower, processes, and operational cost per bike/asset.

3. Product Quality, Warranty & OEM Management:
(Over Product Operations Senior Manager)br>

• Oversee QC standards, root-cause analysis, and product performance improvements.br>
• Ensure accurate and timely management of warranty claims and feedback loops with OEMs.br>
• Manage all local OEM relationships for hardware, bikes, and integrated systems.br>
• Coordinate with engineering and product teams to ensure product alignment with operational needs.br>
• Ensure BluEV specifications and requirements are enforced with manufacturers.

4. Supply Chain & Inventory Management: br> (Over Supply Chain Manager)br>

• Own procurement planning, inventory levels, spare parts availability, and forecasting.br>
• Optimize lead times, logistics flows, and supply continuity.br>
• Manage cost control across procurement, warehousing, and replenishment cycles.br>
• Ensure accurate tracking, documentation, and lifecycle management of all assets.br>
• Establish reliable data-driven stock and parts management systems.

5. Cross-Functional Coordination:

• Ensure smooth information flow between verticals.br>
• Act as the operational point of contact for:br>
  • Engineering & Productbr>
  • Hardwarebr>
  • Financebr>
  • Commercialbr>
  • Field teamsbr>
  • OEM partnersbr>
• Participate in new product introduction projects.
• Support new market launches with operational capability planning and readiness.br>