Head of Operations

Client of Aroma City Group

Overview: Our client is a leading large-scale company in the field of Finance / Fintech. As they continue to expand their digital footprint, they are seeking a strategic Head of Operations to oversee and optimize their service delivery and risk management frameworks in Al Khobar.

Key Responsibilities:

• Strategic Underwriting & Risk: Supervise underwriting functions, highlighting credit operation risks and initiating corrective actions promptly.
• Collections Performance: Implement and track performance of collections based on predefined risk strategies, escalating issues impacting performance to relevant stakeholders.
• Process Re-engineering: Identify opportunities for process improvement and automation to boost customer satisfaction while reducing operational costs.
• Team Leadership: Empower, motivate, and guide the operations team to achieve goals, ensuring adequate succession planning and professional growth.
• Operational Compliance: Design and maintain the company s Operations Manual, ensuring all activities comply with operational guidelines and audit requirements.
• Cross-Functional Synergy: Create and maintain communication pathways across departments to ensure processes are implemented within agreed Turnaround Times (TAT).
• Audit & Reporting: Manage all internal and external audits related to operations, ensuring all findings are closed within the required timeframe.

Requirements:

• Experience: 7+ years of experience, specifically within the Fintech or Banking sectors.
• Education: Bachelor s degree in Business Administration, Marketing, or a related field. (Master s preferred) .
• Languages: Full professional fluency in Arabic and English.
• Availability: Immediate joiners or those with a maximum 30-day notice period.
• Location: Based in Al Khobar (Candidates must currently be inside Saudi Arabia).