Head Of Operations

Client of AI Staffing Ninja

Responsibilities :

• Be responsible for the overall community s presence and activity.
• Develop and implement strategies to drive organic growth within the community groups.
• Oversee and guide team members in executing strategies and moderating community groups.
• Build and nurture a strong relationship between the project and its communities on X, Discord, and beyond, responding to comments, resolving disputes, and engaging with users.
• Keep the community up to date with the latest product improvements; help the marketing team pinpoint trending topics of engagement for content creation.
• Develop and execute growth strategies that attract new users to the project s community and keep them engaged.
• Create, execute, and promote user campaigns, like quests (Galxe, Zealy, QuestN, Layer3), giveaways, and project collaborations.
• Curate UGC as well as trending content across various community channels.
• Manage a small team of community moderators to cover different regions and time zones, filling language and resource gaps.
• Work with influencers, collaborating brands, and ambassadors to enhance community growth.
• Manage a team of community moderators, coordinating schedules, supervising performance, and providing helpful feedback.

Requirements :

• 3 5 years of experience as a Community Manager or Social Media Manager in the Crypto/Web3/Blockchain space.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a good understanding of human behavior and motivation.
• Deep knowledge of crypto/Web3 culture and preferred platforms (X, YouTube, Reddit, Discord, Telegram, etc.).
• Proven experience in creating innovative strategies to meet engagement and growth goals.
• Exceptional problem-solving skills.
• Strong time management and organizational skills with the ability to work collaboratively toward shared goals.
• Continuously adds value through effective project management, ruthless prioritization, and efficient execution.