Head of Operations

PetroApp

Duties & responsibilities:

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee operations / customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.

Skills & Competencies:

• Strong planning and organizing abilities.
• Excellent communication and negotiation skills.
• High analytical and numerical ability.
• Customer focus and quality oriented mindset.
• Leadership, strategic thinking, and ability to drive transformation.
• Strong problem-solving skills and ability to motivate people.
• Technical support expertise, feedback analysis, and customer handling abilities.
• Proficient in Microsoft Office, Slack, and ERP systems.
• Proficient in English.