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Job Description
Roles & Responsibilities
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good. br> br>
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes . And this is where your ride starts.
YOUR MISSION
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 40 mins.br>Step up to the ambitious challenge of achieving best-in-class delivery time in some of the country s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country s operations into an efficient reality.
br>This role is for a senior leader (Head of Operations) of Glovo s operations team, which focuses on working with the Glovo team to support our couriers and partners to improve their operations and user experience around delivery.
THE JOURNEY
- Team Leadership & Development: Lead and mentor the Operations team, fostering a results-driven and growth-oriented culture.
- Performance & Strategy: Set and track operational KPIs, ensuring continuous improvement in efficiency and service quality (delivery time, fail rates, orders per hour, courier utilization, etc.)
- Cross-Functional Collaboration: Work closely with Commercial and other teams to enhance operational performance and drive growth across Tunisia.
- Courier acquisition: Identify and engage potential couriers through various online and offline channels, ensuring we optimise funnels and are well-covered during all periods.
- Courier & Fleet Experience: Prioritize an exceptional experience, making the platform the preferred choice for our courier partners.
- Partner operations: Improve on key metrics such as preparation time, waiting time, menu quality, and more.
Desired Candidate Profile
At least 7+ years of total work experience, with 3+ years managing teams in high-demanding positions. Work in marketplaces, logistics, consulting, investment banking, or related fields are a plus.
Bachelors / Masters degree in Engineering, Math, statistics, Business or related fields are a plus.
Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions.
Great communication and interpersonal skills - you can negotiate contracts with large organizations AND explain Glovo s value proposition to couriers and micro and small enterprises.
Project management skills, highly organized and detail-oriented approach.
Excellent knowledge of Google Suite and/or MS Office, Excel.
Knowledge of the local regulatory environment is not required but will be an advantage
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Data Entry
- Operations
- Back Office Processing
Keywords
- Head Of Operations
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Glovo
If you re here, it s because you re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
https://jobs.glovoapp.com/find-your-ride/job/:slug/8246486002/?gh_jid=8246486002