Head of Operations, Service-Driven Organisation, Dubai

Client of Hanson Search Ltd

Employer Active

Posted 11 hrs ago

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This is a high-impact leadership position responsible for driving service excellence, operational efficiency and continuous improvement across all service lines, while managing large teams and ensuring a seamless, high-quality experience for customers and VIP clients.

Key Responsibilities

  • Lead and manage multi-disciplinary teams.
  • Drive operational efficiency through effective scheduling, manpower planning and workflow optimisation.
  • Implement and maintain industry-leading service standards, with a strong focus on customer satisfaction.
  • Oversee resource allocation, budgeting and vendor management processes.
  • Collaborate closely with internal departments including HR, Finance, QHSE, Customer Experience, IT and Marketing.
  • Ensure all operations meet compliance, safety and quality requirements.
  • Use CRM and technology platforms to improve visibility, accountability and operational reporting.
  • Build and mentor teams to foster a high-performance, service-driven culture.

Desired Candidate Profile

Experienced in operational leadership within residential services, facilities management, or hospitality.

Strong track record in managing large, diverse teams and high-volume service operations.

Hands-on leader with a passion for delivering exceptional customer experiences.

Excellent communication, problem-solving and organisational skills.

Comfortable working in a fast-paced, high-growth, service-focused environment.

Company Industry

Department / Functional Area

Keywords

  • Head Of Operations
  • Service-Driven Organisation
  • Dubai

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Client of Hanson Search Ltd

https://www.hansonsearch.com/jobs/head-of-operations-dubai-uae/