Head Of Process And Digital Transformation
Allianz Partners
Employer Active
Posted 18 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead the delivery and execution of digital and automation programs, ensuring projects are delivered on time, within budget and to agree business outcomes.
- Translate transformation priorities into action, aligning with strategic direction set by the Health Ops Leadership Team.
- Ensure alignment to Allianz Partners strategic direction regarding target ecosystem and deployment of platforms such as Telephony, Conversational AI etc.
- Drive implementation of automation and AI solutions, from opportunity identification to rollout and adoption, ensuring measurable improvements in efficiency and customer experience
- Lead the development and redesign of the Health rules engine framework, incorporating AI to application of decisions for our platform teams.
- Lead Elevate journey redesign and deployment, ensuring clear oversight and signoffs with the Leadership team.
- Ensure clear oversight of all IT delivery into Health Operations, including small change demand and strategic delivery across all Health entities.
- Manage performance tracking and reporting, providing senior management with clear insights and recommendations based on data-driven dashboards.
- Support claims transformation, delivering automation and process improvements across pre-approval, adjudication and claims handling
- Ensure robust governance and compliance, embedding agreed project delivery methodologies and IT/business alignment.
- Work cross-functionally with regional and global stakeholders to embed customer experience considerations into digital delivery.
- Lead and develop a high-performing team, fostering accountability, innovation and continuous improvement
Desired Candidate Profile
8+ years of relevant experience, with a strong background in digital transformation, or process excellence, ideally in a multi-national environment
- Proven track record of delivering large-scale automation/digital programs with tangible outcomes.
- Strong project and program management skills, including cost-benefit analysis, business case development and performance monitoring.
- Solid understanding of process improvement and delivery methodologies (Lead, Six Sigma, Agile).
- Strong analytical skills, comfortable working with complex data to drive insights.
- Knowledge of automation tools and reporting dashboards an advantage
Company Industry
Department / Functional Area
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