Head of Project Management Service Sulzer Ltd

Key Responsibilities:

• Lead the Service Project & Order Management team to ensure effective execution of repair and field service activities.

• Set, manage, and achieve departmental targets related to RFC performance, on time delivery (OTD), revenue, and collections.

• Oversee end to end project and order management, ensuring delivery of all technical, commercial, financial, and customer commitments.

• Provide regular reporting to management on project status, RFC, OTD, and field service utilization using agreed KPI frameworks.

• Act as the escalation point for customer project issues and manage relationships to ensure satisfaction and issue resolution.

• Manage deployment, scheduling, and utilization of field service resources, ensuring availability of required tools and competencies.

• Ensure compliance with all operational, cross functional, contractual, and Health, Safety & Environment (HSE) requirements while promoting a strong safety culture.

• Maintain accountability for project profitability, cash flow, and commercial risk management.

• Develop and lead the team through coaching, performance management, appraisals, and capability development aligned with business needs.

• Drive continuous improvement initiatives, including Lean principles, operational excellence, and best practice implementation.

Qualifications / Requirements

• Bachelor of Engineering Discipline and /or relevant Experience within rotating equipment s services

• 8-10 Years of Experience

• Financial Budget Management

• Experience of Managing Complex Projects

• Experience of contract negotiation in a commercial environment

• Supplier/Customer management experience

• Staff Management Experience

• Client Management Experience

• General Computer & Software Skills

• SAP Knowledge

• PMP