Head of Restaurant Excellence & Standards

JOUD Coffee

Role

Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop:

Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement

This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.

Scope

Multi-site café operations (17 outlets)

Heavy field presence (outlets and production where relevant)

Direct accountability for standardization, discipline, and consistency

Key Responsibilities

1) Standards & SOP System

Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.

Create operationally realistic SOPs and “build cards” for applicable routines.

Ensure standards are short, visual, executable, and consistently used.

2) Execution System (Checklists & Routines)

Implement non-negotiable daily/weekly routines across outlets

Make compliance visible; drive follow-through and accountability.

3) Training & Certification

Build role-based pathways and certification for all team members.

Implement assessments and on-floor validation (competence, not attendance).

Establish retraining and recertification rules for critical standards.

4) QC, Audits & Corrective Actions

Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.

Implement corrective action management: assign, track, verify closure, eliminate repeat failures.

Define critical control points (quality/safety/compliance) and enforce consistently.

5) Program Delivery & Governance

Pilot in 2–3 outlets, then rollout in waves across all outlets.

Establish governance: content ownership, update approvals, scheduled reviews, change logs.

Run a weekly cadence: scorecards, root-cause actions, and clear escalation.

KPIs (measured weekly)

On-time checklist completion % by outlet

Training completion + pass rate by role

Audit score improvement and reduction in repeat non-compliance

Time-to-competency for new hires

Reduction in customer complaints / product inconsistency incidents

Candidate Profile

Must-have

Multi-site F&B experience ( café chains / hospitality groups).

Proven delivery of SOPs, checklists, audits, and training across multiple locations.

Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).

Field leadership: can coach, challenge, and enforce standards with outlet managers.

Strong execution discipline: ships weekly deliverables, closes gaps, follows through.

Nice-to-have

QA/food safety audit experience and strong hygiene control mindset.

Experience leading rollout programs (pilot → wave deployment).

Experience operating in GCC/UAE frontline environments.

Working Style

Field-first. You spend time where the work happens.

You simplify. You standardize. You enforce.

You deliver measurable improvement quickly.