Head of Revenue Operations MEA North SAP

What you ll do

• Lead the MEA NORTH Revenue Operations teams (supporting all phases of the Customer journey)

• Drive the entirety of Revenue Operations practices/cadences/KPISs across our ONE Customer Value Journey

• Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation & Attainment, Productivity, Forecast Accuracy. Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.

• Inspire and guide holistic organizational excellence. Drive the next generation of practices, processes and KPIs to deliver Customer Lifetime Value in the cloud in alignment with the Regional guidelines

• Thought Leadership to propose continuous innovation and optimization of the business operation function and / or drive organizational excellence at MEA NORTH level and share best practices Regionally and if required globally.

• Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH Leverage innovative thinking with pragmatic execution to deliver world class Cloud-centric operations across all phases of the Customer journey.

What you bring

• Leadership: Proven experience managing complex businesses and functions with a structured set of initiatives and programs.

• Transformation: Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes delivering measurable business success (top / bottom line)

• Org & Operational Complexity: Demonstrated expert ability and readiness to lead in businesses/functions that require high degrees of complex cross-organizational interaction & collaboration under aggressive timelines and significant market pressure.

• Business Performance: Demonstrated track record leading customer-facing, sales, services, support or business operations organizations. Global sales, services, support or customer engagement leadership desired.

• Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures.

• Innovation: Drives operational innovation based on new CLTV model with a deep understanding of customer and organizational landscape & internal/external business factors.

• Brand Development: Positive internal & external brand, well-networked and well- positioned in MEA NORTH

• Proficient in Excel, data-driven tools, SAC, and data analysis.

• Experience in communicating with C-level executives.

• Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.

Leadership Competencies: The candidate must lead with expertise and innovation, inspiring and motivating through vision and influence. They should quickly adapt to challenges and maintain an optimistic outlook. Interaction with MEA NORTH management and exhibiting high integrity and ethics are crucial. Building a culture of accountability, transparency, and trust is vital, as well as gaining support for initiatives and navigating complex structures.

Behavioral Competencies: The candidate should focus on customers and the company, demonstrating agility, flexibility under pressure, and emotional intelligence. Clear communication, both written and spoken, is essential. They must innovate, prioritize customer needs, and be well-networked. Developing leaders and promoting inclusion, collaboration, trust, and execution excellence are key. Integrity, alignment with company values, and valuing diversity in talent decisions are imperative.