Head of Sales Administration

SARL BIOLUX

Order management and tracking:

• Ensure that orders are effectively received and recorded, and guarantee their dispatch and delivery to the customer.
• Regularly report sales-related information to your hierarchy using appropriate indicators.
• Manage stocks by anticipating and planning demand.
• To regulate the supply of new products and services.
• Handling litigation files (disputes, claims, etc.).

Coordination of the various internal and external stakeholders:

• Facilitate relations between the different service providers and internal departments in order to ensure the successful execution of sales (carriers, sales representatives).
• Maintain the link between the sales team and the support functions.
• Manage daily relationships with the organization's clients (calls, emails, meetings) as well as with the various suppliers involved, such as delivery companies.
• Working in close collaboration with the various departments of the company (purchasing, accounting, logistics, finance, sales, IT).

Administrative management and invoicing:

• Ensure the proper transmission of administrative information relating to the sale between the stakeholders.
• To ensure compliance with quality and delivery standards, as well as adherence to processes and best practices, at all stages of the sales process.
• Manage invoicing, customer credit notes, unpaid invoices or potential disputes by preparing sales contracts and export documents (such as certificates of origin).
• Prepare calls for tenders and negotiate sales conditions with clients.
• to develop a set of specifications relating to the relationships between the company and service providers and suppliers.
• Customer file and sales document management.