Head of Sales, Relationship Management & Client Executive

State Street Corporation

Reporting to the Head of MENA (ex-Saudi & Bahrain), the Head of Sales Relationship Management & Client Coverage, MENA, will bring a One State Street experience to some of our most important clients. They will be strategic and proactive, managing an integrated and well-coordinated global virtual team across Sales and Relationship Management and ultimately drive greater value for both organizations. This role is responsible for driving sales and client satisfaction for new and existing clients and will facilitate access to industry leading thought partnership and solutions in an easy to navigate model.

Primary Responsibilities

• Penetrate new prospect organizations to introduce State Street, convey our value, and generate opportunities to grow business; cultivate new senior level relationships at these target firms.
• Lead sales process from prospecting through close, including lead generation, client meetings, prospect qualification, and RFP completion.
• Proactively build/drive pipeline volume of new clients, accelerate sales cycle, actively manage to close.
• Drive client strategy and deliver expected revenue.
• Engage client C-suite regularly to understand client strategy and communicate State Street's strategy.
• Develop and communicate a One State Street / client strategic agenda
• Maximize client value creating effective partnership.
• Manage client relationship like a business, with ownership of P&L.
• Understands the Client's strategic view of the relationship, the existing service delivery and the Client's direction of travel.
• Focus on both tactical and strategic issues such as product optimization, operational effectiveness and operating model design for your client.
• Manages business relationships with each client and leverage relationships with senior individuals across State Street and client organizations.
• Sets expectations and monitor service levels.
• Ensures all strategic Change Management Requests from the client, receive prompt attention for business / operational analysis, costings, prioritization and manage the client's expectation.
• Develops and executes client account plans working closely with other departments within IS and the rest of STT.
• Has direct responsibility for all aspects of the commercial, strategic and contractual relationships with clients.
• Where appropriate define and agree a service measurement program with clients that can include the use of client report card and enquiry tracking processes.
• Ensure regular reviews of service quality take place between the key strategic clients and the SSBT client service delivery team.
• Maximize the client's value holistically across all of State Street, including actively identifying, developing, and leading cross-selling opportunities with support from Sales & Client Management provide seamless client experience.
• Manage a virtual team of executives and subject matter experts through all aspects of Sales and Client Management.

What We Value

• Experience managing a large, preferably global P&L.
• Track record growing revenues for a global franchise.
• Proven ability operating & influencing at client C-Suite levels.
• Strong understanding of operations.
• Experience in managing large direct & in-direct (matrix) organizations across multiple locations.
• Proven leadership skills and sales success.
• Excellent time management and presentation skills.
• Proven track record of achieving/exceeding financial goals.