Head of Shared Service Center
Coface
Posted 30+ days ago
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Experience
3 - 8 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operational Activities
- Implement shared services operating model, including service management capabilities, along with the service catalogue and service level agreements;
- Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities;
- Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;
- Monitors the SSC budget
- Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards;
- Plans and develops SSC communication strategy and capacity development;
Coordination Work
- Part of the SSC global leadership team : drives close relationships with peers, focus on productivity improvements, contribute to enlarging ssc scope.
- Accountable for global ssc roadmap
- Establishes and maintains close working relationships with functional Divisions/Offices at Group, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions;
- Participates to functional & cross-functional meetings as required
- Shares feedback with other SSC Managers in the Group
Desired Candidate Profile
Soft skills:
- Management and relationship skills:
- Strong ability to manage and generate team spirit
- Strong decision-making skills and professional judgment
- Sense of service and diplomacy
- Demonstrated ability to work with remote environments;
- Ability to understand the big picture and translate it into tactical actions;
- Ability to multitask, manage priorities and deliver;
- Excellent leadership, communication (written and oral) and interpersonal skills;
- Proven ability to work creatively and analytically in a problem-solving environment;
- Desire to work in a fast paced environment.
Hard skills:
- Knowledge of quality control procedures
Languages :
- Fluent in English
- Fluent in French
Education:
- Master s Degree in Business Administration is preferred
Experience:
- Minimum 3 years of relevant experience in coordinating, leading and/or managing operations and administrative activities in SSC/BPOs business models;
- Direct experience in creating business growth;
Company Industry
- Insurance
Department / Functional Area
- Administration
Keywords
- Head Of Shared Service Center
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