Head of Strategy - Consumer Banking

Madison Pearl

A leading banking group is seeking a highly experienced Head of Strategy to drive operational excellence, service innovation, and transformation across the group's Consumer Banking. This is a senior leadership role that sits at the centre of Consumer Banking s strategic roadmap, transformation agenda, and long-term vision. Strategy Leadership for Consumer & Commercial Banking Lead the overall strategy for Retail/Consumer and Commercial (SME/Business Banking) segments. Develop multi-year strategi A leading banking group is seeking a highly experienced Head of Strategy to drive operational excellence, service innovation, and transformation across the group's Consumer Banking. This is a senior leadership role that sits at the centre of Consumer Banking s strategic roadmap, transformation agenda, and long-term vision. Strategy Leadership for Consumer & Commercial Banking Lead the overall strategy for Retail/Consumer and Commercial (SME/Business Banking) segments. Develop multi-year strategic plans covering segmentation, customer experience, commercial priorities, and digital evolution. Evaluate market trends, customer behavior shifts, and competitor movements to advise the DCEO. Transformation & Operating Model Modernization Drive large-scale transformation programs across multiple countries. Modernize processes, operating models, and front-line empowerment. Oversee CRM, BPM, and functional automation initiatives. Support the evolution of digital banking, payments, and customer journeys. Cross-Functional Alignment Work with leaders across: Credit Finance & Network Digital Banking Customer Care Transformation / Operations Segmentation & Sales Wealth & Private Banking Ensure alignment to the bank s strategic roadmap and future-state vision. Multi-Country Strategic Impact Support different markets in implementing the Consumer strategy. Guide network optimization (branch mergers, ATM strategy). Ensure consistent KPIs, segmentation strategy, and customer experience across countries. Senior Leadership Advisory Act as a key thought partner to the DCEO. Provide insights, strategic recommendations, and scenario planning. Help shape the next phase of the Consumer Bank s evolution. Qualifications & Experience Bachelor s degree in Business, Finance, Operations, or related field; Master s preferred. 10 18+ years of experience in Strategy or Transformation within the banking sector. Strong strategy & transformation experience in Retail/Consumer or Commercial banking. A forward-looking, customer-centric mindset Proven success leading large teams and overseeing multi-country or group-level strategy. Excellent communication, executive stakeholder management, and change leadership skills. Why Join Them Leadership opportunity to shape and scale a high-impact function across a leading banking group. Transform legacy operations into a modern, digital, service-driven environment. Competitive leadership compensation package and long-term growth potential. Interested candidates are invited to submit their CV to rayhaan.hajat@madisonpearl.com *Only shortlisted candidates will be contacted*