Head of Strategy & Pricing

OQ

Job purpose

Drive for sustainable business growth through the development and implementation of global marketing strategies and digitalization initiatives, enhancing customer experience, promoting customer satisfaction, loyalty and retention, market intelligence & pricing development and management driving profitability

1. Development and implementation of Global marketing strategies and efforts to strengthen OQ company's market position and achieve desired business goals.
2. Leading the enhancement of the OQ customer experience, driving customer related actions to improve customer loyalty and satisfaction by ensuring the successful continued implementation of segmentation and the focus of OQ marketing resources.
3. Implementing new initiatives to further drive business growth, including follow up on defined activities including monitoring and continuous reporting,
4. Develop and implement pricing strategies to maximize profitability for OQ. Working closely with sales, marketing, and finance teams to analyze market trends, competitor pricing, and customer behavior to determine optimal pricing structures for products or services. Ensuring that OQ achieves its financial goals while maintaining a competitive position in the market.
5. Providing Market Intelligence to the organization that supports price setting as well as business planning and other crucial business decision making processes.
6. Manages the Branding & communication key activities; in order to secure potential customer attraction, maximize the netback from customer & retain the existing ones.

The position will act in accordance with the Group s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justification s, and best international practices in consonance with national objectives.

Main tasks and responsibilities

Customer Experience:

• Improve customer loyalty & satisfaction with tailored service levels as well as managing resources with focused actions
• Leads customer satisfaction survey & action implementation
• Customer Segmentation: Drive customer segmentation process and implementation of CAP s & reporting performance
• Facilitate and support all customer related projects.
• Drives digitalization & automation giving r eal time insights & automation for proactive decision making
• Strengthen marketing policies & procedures compliance and governance

Strategy development & Implementation

• Direct, organize, develop, and lead the implementation of strategic marketing plans.

• Lead the updating of all marketing processes and procedures for all products including domestic & international markets
• Drive the customer segmentation process aligned with management guidelines and in collaboration with stakeholders to ensure an effective Customer Business Model, ensuring high quality customer retention, focus and allocation resources maximizing value creation
• Lead performance and reporting of current Channels to market as well as support the development of new channels and update processes, procedures and contracts.
• Lead the preparation of strategy presentations MD OQM & BoD under requests

Education requirements

Bachelor s degree in Business, Engineering, Marketing, Management or similar.

Language requirements

English fluent is the minimum requirement, local language depending on position location

Background and experience

Competencies and skills

• +10 years of overall experience in the polymer industry
• Influence and integrate with individuals and across teams to execute against strategic plans and drive profitable growth
• Collaboration skills especially in interaction with cross-functional partners
• Global or key account management and customer segmentation implementation experience required,
• In depth knowledge of polymer manufacturing and conversion techniques
• In depth knowledge of polymer and upstream monomer industry and drivers including market intelligence gathering and use.
• Strong understanding of price development and strategies
• Strong understanding of marketing strategy, planning issues, budgeting, priority setting
• Strong understanding of sales success techniques and strategies
• Experience navigating complex work processes, tight timelines, and changing teams
• Solid understanding of technical / engineering terminology
• In depth knowledge of marketing management, marketing intelligence and S&OP tolls and processes
• Ability to understand customer needs and translate it into new product development
• Strong Commercial expertise

• Ability to define new processes and capabilities demonstrated comfort with ambiguity and willingness to lead in an uncertain environment
• Ability to simplify the complex

• Can think creatively and develop messaging/ branding and value propositions for the products

• Strong management & leadership skills to lead all aspects of strategy process
• Able to work collaboratively across all levels.
• Excellent interpersonal skills and multi-cultural sensitivity.
• Experience leading a team of professionals, preferably in the polymer industry
• Experienced in resource control and general management

Technical:

• Computer literate with expertise in MS Office.
• Polymer Marketing
• Industry Marketing (development & Segments)
• Strategic planning and marketing

• Financial literacy
• Polymer conversion and operations
• Channel Management techniques
• Implementation of Projects