Head of the Administrative Management Department

The French Institute of Morocco

Head of the Administrative Management Department

Under the authority of the Director and Deputy Director of Campus France Morocco, the Manager will have the following responsibilities:

1) Management of the department and supervision of file processing:
Supervise, lead, and support a team of permanent and temporary administrative managers, ensuring the efficient allocation of tasks, skills development, and quality of service provided to students;
Distribute tasks, adjust priorities according to workload, and guarantee continuity of service;
Plan the department's human and organizational needs, including recruitment, training, and monitoring of temporary staff, in conjunction with the management of Campus France Morocco;
Supervise telephone and electronic reception of users and French institutions, ensuring the quality, accuracy, and responsiveness of replies.

2) Activity analysis, monitoring and process optimization:
Produce regular feedback on processing progress, key indicators and areas requiring attention;
Ensure flow analysis and identify areas for improvement based on data, feedback and operational constraints;
Propose and formalize organizational measures aimed at strengthening the efficiency of the department.

3) Training and functional coordination of administrative managers in the ECFs:
Ensure initial and continuing training of administrative managers in place within the Campus France Spaces of the network;
Organize the allocation of administrative managers in the network, exercising a functional hierarchy on this dimension in close connection with the heads of the ECFs;
In connection with the heads of the ECFs, guarantee the harmonization of practices and the correct application of directives for the administrative processing of files.